About Us
icetana uses AI to enhance security across large-scale surveillance networks, helping organizations proactively detect and respond to unusual events. Following our strongest financial year to date, we are continuing to grow and expand from our headquarters in Perth, Western Australia.
Are you passionate about AI and putting customers first? We’re looking for a Sales Manager/BDM with a technical background who’s ready to step into customer-facing role, no pushy selling here! This is your chance to use your technical know-how while sharpening your commercial skills in the fast-growing world of AI-driven security. If you love solving real customer problems and bringing innovative solutions to life, we want to hear from you!
Role Overview
We are looking for a technically skilled professional who excels in consultative selling and is passionate about understanding and solving customer challenges. As a Sales Manager, you will be responsible for engaging with customers and partners across the region, ensuring their success by actively listening, addressing technical needs, and providing tailored solutions. Your role will involve managing renewals, handling technical inquiries, and identifying opportunities for growth. With your technical expertise, you will serve as a trusted advisor, bridging the gap between customer requirements and our AI-powered solutions.
Key Responsibilities
Customer & Partner Management:
- Serve as the primary point of contact for USA customers
- Understand customer objectives, challenges, and technical requirements to ensure optimal use of icetana’s solutions.
- Conduct regular check-ins and business reviews to drive engagement and retention.
- Build strong relationships with channel and technology partners to support business growth.
Technical & Support Coordination:
- Act as a trusted advisor, assisting customers with troubleshooting and optimization of their icetana deployment.
- Work closely with internal support and engineering teams to address technical inquiries and escalations.
- Translate customer feedback into actionable insights for product and development teams.
Renewals, Retention & Growth:
- Own and manage the renewal process, ensuring high customer satisfaction and retention.
- Identify upsell and cross-sell opportunities to maximize customer value.
- Proactively address potential churn risks in collaboration with internal teams.
Regional Expertise & Market Insights:
- Maintain an understanding of regional security trends, competitor offerings, and customer needs.
- Provide valuable input to sales, marketing, and product teams to refine strategies and improve offerings.
Who we are looking for
- Someone with strong technical background looking to transition into sales
- Someone who will deal with customers authentically, and transparently, focussing on how we can meet their needs rather than pushing the hard sell.
- 3+ years in a technical role (e.g., solutions engineering, technical support, or implementation) with an interest in transitioning to sales or account management.
- OR 5+ years in account management, customer success, or a related role, preferably in SaaS, or security.
- Familiarity with AI, video analytics, or security solutions is highly desirable.
- Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical audiences.
- Experience working with channel partners and partner ecosystems is a plus.
- Organizational skills to manage multiple accounts and priorities effectively.
- Experience with CRM platforms (we use Zoho) is beneficial.
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