About Us
icetana is at the forefront of AI-powered video analytics, enhancing security across large-scale surveillance networks. Our mission is to help organizations proactively detect and respond to unusual events, making the world a safer place.
Following our strongest financial year to date, we are expanding our global presence. To drive our next phase of growth, we are seeking an Implementation and Support Engineer.
Role Overview
The Implementation and Support Engineer plays a crucial role in deploying, configuring, and supporting our advanced video analytics solutions for clients. This role demands strong technical expertise, problem-solving abilities, and a deep understanding of video surveillance and analytics technologies. The ideal candidate will be proactive, customer-focused, and capable of working independently in high-pressure environments.
Key Responsibilities
- Deploy, configure, and maintain icetana’s video analytics solutions across diverse client environments.
- Troubleshoot and resolve technical issues promptly, ensuring high availability and optimal performance of deployed systems.
- Collaborate with System Integrators and clients during installation, configuration, and maintenance phases.
- Provide training to end-users, customers, and system integrators on solution operation and maintenance.
- Localise technical documentation as needed to meet client-specific requirements and regional standards.
- Support System Integrators with solution design, hardware sizing, and network configuration.
- Monitor deployed systems for performance and security, ensuring proactive issue identification and resolution.
- Engage with clients to gather requirements, report on progress, and address any implementation challenges.
Professional Requirements
- Video Surveillance Systems: Experience with concepts including Field of View (FoV), Frame Rate, Bandwidth, detection, and recognition ranges.
- Video Management Systems (VMS): Hands-on experience in design, installation, and deployment, with knowledge of various VMS brands and platforms.
- Video Analytics Systems: Hands-on experience in design, installation, and deployment.
- Networking: Basic knowledge required, with preference for candidates with CCNA certification or equivalent experience.
- Server Deployment and Configuration: Strong understanding of server setup, configuration, and maintenance.
- Linux Operating Systems: Proficiency with Linux-based systems, including troubleshooting and scripting.
- Cloud and Virtualisation Technologies: Familiarity with Docker, Kubernetes, or cloud-based deployments is a plus.
- Office Tools: Intermediate proficiency with Microsoft Office or Google Workspace.
Language Skills
- English: Full professional proficiency required.
Employment Details
- Type: Full-time
- Location: Perth, Australia
- Travel: Availability for occasional international travel
How to Apply
We look forward to receiving your application. Selection and interviews will be conducted continuously until the position is filled. As a global company, we value diverse teams that contribute to our success through unique perspectives, experiences, and backgrounds.
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