AI-Enhanced Video Surveillance for Retail Facilities

Retail Surveillance Software Australia

In fast-paced retail environments, it is impossible to monitor all screens all the time. icetana’s AI retail security solutions enable you to anticipate potential threats, improve situational awareness and protect customers and staff.

With over 15 years in video surveillance, icetana AI understands the pressures retail teams face. Our technology is built to support safer stores, protect staff and customers, and reduce loss across single sites and national networks.

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Benefits of icetana AI

The Benefits of icetana AI Retail Surveillance Security Solutions

With icetana AI’s retail security solutions, incidents are detected quickly and curated, ensuring the safety of members of the public and staff.

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Airports

Empowering Airport Security Solutions

Discover peace of mind with our advanced video surveillance solutions to ensure a safer journey for all.

Shopping Mall

Retail

Transforming Retail Security Solutions

Elevate your shopping experience with icetana's innovative ai video surveillance, safeguarding retail spaces and ensuring a secure haven for your indulgence.

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Education

Fostering a Safe Learning Environment

Embrace confidence in education security solutions with icetana, dedicated to safeguarding schools and nurturing a protected space for knowledge to thrive.

Protect Customers and Staff

Our real time event detection increases awareness and response, ensuring constant retail security vigilance, reducing false alarms and eliminating missed opportunities.

Observe in real time 24/7

Our AI silences the noise of multiple screens, presenting only relevant events. This reduces screen fatigue, improves focus and enables security to promptly and correctly identify suspicious activities as they occur.

Reduce Crime

Our CCTV software for retail facilities addresses a range of concerns, from theft to unauthorised access at unusual times. Boost security team morale and bolster public safety with fewer ‘missed’ incidents.
Use Cases

How icetana AI Can Support Your Retail Surveillance

Our AI enhances retail security and safety through advanced surveillance, covering everything from physical altercations, harassment and medical emergencies to routine monitoring and prevention.
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Shoplifting

Detect behaviours leading to shoplifting and theft.
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Fire and Smoke

Identify fire and safety risks in real time, ranging from individuals smoking in prohibited zones to extensive fires.
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People Running

Determine whether individuals are fleeing from locations.
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Fighting

Identify anti-social behaviours and signs of conflicts in your mall.
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Vandalism

Identify instances of graffiti or vandalism occurring within your mall.
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Trespassing

Identify when people and cars are present in restricted areas during unexpected times.
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icetana AI Analytics

Analytics Made Easy

Experience the simplicity of understanding your space with icetana Analytics, where counting people and vehicles and analysing heatmaps empowers you to make data-driven decisions with ease.
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People and Vehicle Count

Analyse the data on how many people or vehicles are entering your retail environment and understand the peak periods.
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Heatmaps

Heatmaps

Track the timing and behaviour of customer flow, enabling customised security measures for your specific retail setting.
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ChatGPT Reporting

Create reports effortlessly using our ChatGPT integration.
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Where it works: Retail Management in Australia


With growing pressure on security personnel in Australia’s retail spaces, businesses are increasingly investing in generative AI to advance their surveillance and security initiatives. 

icetana is the Australian-built solution to nation-wide mall management, allowing teams to proactively protect the public and retail staff against theft, assault and other threats.

Give your retail security team better visibility across every store with real time alerts and straightforward analytics. Reduce pressure on your team while improving coverage across your sites with icetana AI. 

To learn more about how our suite of products can upgrade your mall security management, and to book a free, no-obligation demo, contact us today.

FAQ's

Frequently Asked Questions

Everything you need to know about
Retail Surveillance Software
What is icetana’s mall security software?
icetana’s AI retail security solutions revolve around an intelligent system that helps shopping centres detect unusual events in real time. It filters large numbers of camera feeds and shows only the important moments to improve safety and operations.
How does icetana AI improve mall security?
icetana AI automatically identifies unusual behaviour, incidents and risks across the mall. Security operators receive instant events such as: Loitering, Falls, Unauthorised access, Crowd build-up, Suspicious activity, Unattended baggage
Can icetana AI reduce security operating costs?
Yes. icetana reduces the workload on security teams by filtering out normal activity and displaying only relevant events. This allows operators to monitor more cameras with fewer resources and helps malls optimise staffing costs.
Does icetana AI integrate with existing CCTV and VMS systems?
Yes, icetana AI connects easily with leading CCTV and video management systems. There is no need to replace cameras because the software enhances your current surveillance system with advanced AI capabilities.
What types of incidents can icetana detect in a shopping mall?
icetana can detect many types of events including slips and falls, crowd congestion, after hours activity, abandoned objects, unauthorised access, and unusual vehicle movement. The system learns the mall environment and improves accuracy over time.
What is icetana’s mall security software?
icetana’s AI retail security solutions revolve around an intelligent system that helps shopping centres detect unusual events in real time. It filters large numbers of camera feeds and shows only the important moments to improve safety and operations.
How does icetana AI improve mall security in Australia?
icetana AI automatically identifies unusual behaviour, incidents and risks across the mall. Security operators receive instant events such as: Loitering, Falls, Unauthorised access, Crowd build-up, Suspicious activity, and Unattended baggage
Does icetana integrate with existing CCTV and VMS systems?
Yes, icetana AI connects easily with leading CCTV and video management systems. There is no need to replace cameras because the software enhances your current surveillance system with advanced AI capabilities.
Empower your security team with ai

Schedule a meeting with one of our skilled team members to explore how icetana AI can support both you and your security teams.

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