icetana AI unveils Triage Agent

Smart event filtering and prioritisation empowers security teams to monitor thousands of cameras with unmatched precision

Perth, Australia – May 12, 2025 – icetana AI has unveiled its latest innovation, the Triage Agent, an advanced AI-powered solution designed to transform how security teams manage real-time surveillance footage. The Triage Agent leverages AI to filter, prioritise, and deliver the most critical security alerts in real time, enabling operators to eliminate distractions and focus on these alerts only.

“Security operations teams are overwhelmed, often tasked with monitoring tens or even hundreds of camera feeds, with many alerts going unnoticed” said Kevin Brown, CEO of icetana AI. “Our Triage Agent, allows a single operator to effectively oversee over 2,000 cameras, not just by increasing capacity but by ensuring precision, relevance, and response time.”

The Triage Agent is designed to streamline security operations by detecting, validating, and categorising events based on user-defined criteria. This ensures only the most relevant incidents reach the control room, significantly reducing manual review time and enhancing operational efficiency.

Seamlessly integrating with icetana AI’s entire product suite, the Triage Agent serves as a critical bridge between automated alerts and human decision-making. Security teams can configure the system to focus on specific event types, including weapon detection, property damage, or suspicious behaviour. The Triage Agent instantly filters out irrelevant footage and provides clear, automated descriptions of each flagged event, enabling operators to understand exactly where their attention is needed.

At the core of the Triage Agent is its advanced GPT-powered large language models (LLMs), delivering intelligent, context-aware decision-making for unparalleled accuracy. When icetana AI detects an anomaly, the visual image is processed by the LLM based on criteria defined by the security team. The model then further analyses the image, ensuring that only pertinent events are escalated. This semantic filtering adds a new dimension to traditional AI workflows, offering a far more precise method of triage and escalation.

“The Triage Agent functions as ten virtual security operators – constantly vigilant and never fatigued, ensuring that no critical event is missed,” added Brown. “During testing, The Triage Agent identified all reportable incidents and even highlighted critical events that human operators had missed, proving its superior accuracy.”

This launch represents a major advancement in autonomous security management. By reducing manual review efforts and enabling operators to manage thousands of cameras with unparalleled accuracy, the Triage Agent is a game-changer in scalable, intelligent surveillance.

For media inquiries, please contact:
Rachel Martin, Head of Marketing
rachel.martin@icetana.ai

About icetana AI

icetana AI Limited (ASX: ICE) is a global SaaS software company providing video analytics technology designed to identify abnormal events and unexpected behavior in real time for large-scale surveillance networks. Our software integrates with existing video management systems and IP cameras.

Using Artificial Intelligence and Machine Learning techniques, icetana AI software learns and filters out routine motion, showing only unusual behavior. This allows operators to automatically prioritize responses to both precursor activities and current incidents. icetana AI technology is implemented across a broad range of private, public, and government industries at over 70 sites on five continents. For more than 13 years, icetana AI has helped customers harness rich data streams from their existing security networks into improved situational awareness and deeper operational insights.

icetana AI, Level 36, 152 St Georges Terrace, Perth Western Australia, 6000